Experiences

An experience is something extra the assistant can offer a customer after a tool call. For example, it can offer to watch for a change and check again on a schedule. When a matching tool call happens, the assistant passes your message and instructions to the AI assistant the customer is using, such as ChatGPT or Claude.

What you see

• A list of experiences on the left. An experience that is turned off shows "off" next to its name.
• + New experience at the bottom of the list.
• The form for the selected experience on the right.
• The save bar at the bottom, with the live version, any draft version and unsaved changes.

The form has these fields:

• Id. A stable name, such as restock_watch. You set it once.
• Kind. A hint for the calling assistant, such as scheduled_watch or routine.
• Enabled. Turns the experience on or off.
• Match tools. The tool calls this experience can attach to.
• Subject. Which result it attaches to: Any, First result or Out of stock.
• Cadence. How often to check, for example daily.
• Only when. An optional condition on one field of the tool result: a field, an operator (such as eq or lt) and a value.
• Tell the customer. The message the customer sees. You can use {{product.*}} placeholders.
• Instruction to the calling agent. What the calling assistant should do.
• Check tool and Check arguments. The tool to run again on each check, and the name and value pairs passed to it.

How to create an experience

1. Click + New experience.
2. Enter an Id. You cannot save without one.
3. Fill in Kind, Match tools and the other fields you need.
4. To add a tool to Match tools, type its name and press Enter or click Add.
5. To add a check argument, type a name and a value, then click Add.
6. Click Save draft to keep it unpublished, or Publish to make it live.

How to edit an experience

1. Click the experience in the list.
2. Change the fields you need. The Id cannot be changed.
3. Click Publish to make your changes live. Or click Save draft to keep them for later.
4. To throw away a saved draft, click Discard draft.

How to turn an experience off

1. Select the experience.
2. Switch Enabled off.
3. Click Publish.

How to archive an experience

1. Select the experience.
2. Click Archive.
3. Confirm. The experience stops running and leaves the list. Its version history is kept.

Good to know

• Only when is all or nothing. If you fill in only part of the field, operator and value, the condition is not saved.
• Leave Only when empty to attach the experience to every matching tool call.
• Save draft is active only when you have unsaved changes. Discard draft appears only when a draft exists.